Q: Are you a factory or trading company?
A: We are a specialized manufactory dedicated to crafting high-quality storage racks.
Q: Where is your factory located? How can I visit there?
A: Our state-of-the-art factory is nestled in Dezhou City, Shandong Province, China. To arrange your visit, please contact our representative— we warmly welcome you to experience our facilities firsthand!
Q: Which port will be used as loading port?
A: We primarily use Qingdao port for shipping, but we can arrange shipments according to your specific needs.
Q: What is the raw material of your products?
A: For our standard temperature warehouses, we use premium carbon steel Q235b. For cold storage at temperatures of minus 18 degrees Celsius or lower, we use robust Q345D. We also offer customization with various steel types based on your requirements.
Q: Do you have MOQ (minimum order quantity) limitation?
A: We have no MOQ restrictions for most products. However, a 1*20ft container order is recommended for cost-efficiency and smooth operation.
Q: What is the packaging of the products?
A: Our products are packaged for export with the utmost care. All components are neatly stacked, secured with packing tape, and enclosed in protective plastic film. Medium-sized shelf steel plates are boxed in cartons and fastened with packing belts.
Q: What is the term of payment?
A: We accept both T/T and L/C payment terms to facilitate a seamless transaction process.
Q: What is your delivery time?
A: Delivery time varies based on order volume and racking type but typically ranges from 15 to 30 days post deposit receipt.
Q: How will I install the racks?
A: We supply detailed installation videos and drawings. If additional assistance is needed, we can dispatch an engineer or installation team to provide on-site support.
Q: Are samples available?
A: Yes, short sample sections are available free of charge, though clients are responsible for international courier costs.
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